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Sign in FAQ
I would like to know more about the new Identity service?

We've transitioned to a new identity service. If this is your first login post migration you can still use your exiting username and password.

On this screen enter your username and click next. Follow the instruction on the corresponding screen for a seamless login experience.

How do I register a New Account?

You can register a new account by clicking on the sign-up option on the sign-in/register screen.

An email will be sent to you to validate your email address.

I forgot my password. How can I reset it?

If using a social provider, you follow their instructions:

If you are logging in with an email address, use this “forgot password” option available on your password screen.

How can I switch my verification method?

You have the option to change you authentication method by selecting the “verify with something else” option.

Why am I getting emails from identity.tylerportico.com?

MunicipalOnlinePayments.com hosted by Tyler Portico, the “entry point” for many cloud applications and services developed by Tyler Technologies, Inc. If you chose to use an email address instead of a social provider for sign-in, it’s the identity services that handles your authentication and any management activities that require your email.

Welcome
  • Welcome to our online payments website.

THIS WEBSITE IS NOT MONITORED ON A DAILY BASIS.

ONLINE PAYMENTS ARE NOT RECOMMENDED FOR SERVICES THAT HAVE BEEN TURNED OFF FOR NON-PAYMENT.  SERVICES WILL NOT BE AUTOMATICALLY RESTORED IF ONLINE PAYMENT IS MADE. CALL OUR OFFICE DURING BUSINESS HOURS M-F 8-5 AND SPEAK TO A UTILITY CLERK.

RETURN CHECKS MUST BE PAID WITH CASH DURING BUSINESS HOURS. PLEASE DO NOT PAY ONLINE. 

WPWA & CITY OFFICES WILL BE CLOSED FOR THE FOLLOWING HOLIDAYS IN 2025:

JAN 1st, JAN 20th, FEB 17th, APRIL 18th, MAY 26th, JUNE 19th, JULY 4th, SEPT 1st, OCT 13th, NOV 11th, 27th & 28th, DEC 24th & 25th.